[JTP]

[quote name='ds968' timestamp='1420826998' post='165040']maybe they can turn that key into a DUI gauge also - blow into it after the party, and if you're over the legal limit the car does not start . that feature I would endorse ![/quote]



Or piss into a receptacle on the side of the car for instant urinalysis.

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[Rob in Oz]

I don't believe the car's computer system can "analyze" the oil. What it does is to log the hours spent idling, in stop-start traffic, and on the highway, and calculates the likely level of deterioration of the oil and flags a service point based on this. As an industrial chemist, I'd be amazed if any actual analysis took place.

All the best with the new job, Bulti.

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[Bulti]

Thanks Rob. I think you are right, for a real analysis a miniature onboard lab would be required with tiny Robs working there ;-)



But it does take the way you drive into account and a bunch of other parameters. Being a German car, it would be pretty thorough and (overly) complicated though :-)

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[Cloud9...68]

I've actually wondered if it would be possible to build a miniature analyzer, like an ICPMS, into the car's lubrication circuit, so it could tell you, on some sort or reasonable interval, the health of your oil. But most likely, keeping track of the parameters that can be monitored in a modern car is close enough.

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[Waylander]

My eldest was a Service Team Leader for Sytner BMW for 3 years, shes moved now works as a senior service team leader for Mercedes Benz,

 

she started at Peugeot then Vauxhall next Audi then BMW. the Local Porsche Dealership In east London Head Hunted her but she turned them down, pompous attitude she told me :glare:

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[Bulti]

Could be just a prick making the call. That person should realise that at that moment he or she is the 'face' of the company. Marketing stuff... Ughhh.

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[ds968]

Sorry, but Pompous and Porsche dealers are redundant terms . The parts guys though are the only ones who seem to be consistently courteous , no chip on their shoulder and perhaps just genuinely nice .

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[Waylander]

The parts guy at East London Porsche is a real nice guy puts up with my weekly orders for odd little bits a pieces with great humour


And now he has got to know me I now no longer have to pay up front for all the "classic parts" I keep ordering


I took the 968 in there last summer and when I came out there was a bigger crowd round my car than the new targa parked next to it!

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[SamSparks]

The parts guy at East London Porsche is a real nice guy puts up with my weekly orders for odd little bits a pieces with great humour


And now he has got to know me I now no longer have to pay up front for all the "classic parts" I keep ordering


I took the 968 in there last summer and when I came out there was a bigger crowd round my car than the new targa parked next to it!

 

LOL, I bought my 968 from East London Porsche in 1995!

 

As Steven Wright said, 'It's a small world but I wouldn't want to have to paint it'.

 

I too have found parts people to be good. I use Porsche Exeter (not my local OPC) for parts for that reason.

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[SamSparks]

Bulti,

 

Belated congratulations on the 'new' job!

 

Attentiveness, enthusiasm, integrity and a genuine interest in the product are among the keys to great customer service IMO - not something I see often in official Porsche centres (which explains why I 'divorced' my local ones).

 

I'm sure you'll do very well.

 

 

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[Bulti]

Thanks Sam. After about 2 months on the job now I also realise that it's no walk in the park, that's for sure. Some people (customers) are just hopeless, no matter what you do. But I guess that's an important aspect of the job: turning dissatisfied customers around and making them come back. Even they themselves created the mess they're in.


Also pretty striking how different people (over)react in their own way to things you say to them. Careful considering every word is very important indeed.

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[SamSparks]

Thanks Sam. After about 2 months on the job now I also realise that it's no walk in the park, that's for sure. Some people (customers) are just hopeless, no matter what you do. But I guess that's an important aspect of the job: turning dissatisfied customers around and making them come back. Even they themselves created the mess they're in.


Also pretty striking how different people (over)react in their own way to things you say to them. Careful considering every word is very important indeed.

 

I'm reminded of the following by James Altucher, author of 'Choose Yourself!':


"What will honesty get you?....People will trust your advice. People will also come back for advice. Not always because they agree with you. But because they know the advice is coming from the heart and not because there is anything for sale. It’s like Google can’t cure anything. But they can direct you to all the people who can. So you go back to Google because you might not always find what you want but at least you know they are trying hard to direct you to the right place."

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